Where possible staff should not use their personal email address, home address or telephone line (fixed or mobile) to communicate with children, young people or clients.
In all situations a sudden or urgent communication must still be approved by the appropriate senior manager.
In all cases ensure that your relationships with young people are known, approved and recorded by your line manager or the senior leadership team. In the case of young children, parents should be informed that you are communicating with them.
Taken from ‘Safer Practice with Technology’ KSCB 2010 http://www.kscb.org.uk